Question 1

1. Is the bidding time going to be extended?

Accepted Answer

Yes, Bidding time will be extended for 5 minutes if there is any bid in the last 5 minutes of the Auction end time. This is to allow other bidders to submit their offers.

Question 2

2. Is there any fee to participate?

Accepted Answer

Yes, it is redeemable with Vehicle advance payment.

Question 3

3. How much is the Participation fee?

Accepted Answer

The participation fee is structured in three packages (Basic, Standard, and Pro). You can choose any one of the packages.

Question 4

4. What is the next step after winning?

Accepted Answer

After winning, the winner should pay the Vehicle advance to the ibidz account through the online payment gateway within 48 Hrs.

Question 5

5. How can I inspect the cars?

Accepted Answer

You will receive the vehicle location and contact details after Advance payment. You can visit the inspection location and inspect the vehicle within 3 working days. You will get a unique identification number sent to your registered mobile number and Email, which has to be validated with the seller at the location.

Question 6

6. How do I get a refund if I reject the vehicle?

Accepted Answer

If you reject the vehicle with a valid reason after inspection within no time, then your Advance deposit will be automatically refunded within 7 to 10 working days from the rejected date. You could also request an earlier refund by sending an email to refund@ibdz.in.

Question 7

7. Can I bid from outside the country?

Accepted Answer

Yes, you can, but you must buy BIDticket packages.

Question 8

8. Does ibidz auction provide export service to other states?

Accepted Answer

Yes, ibidz Auction can assist in exporting vehicles to any state within India upon winning and paying the full payment of the vehicle, including transportation and export document charges.

Question 9

9. if I did not receive my unique identification code?

Accepted Answer

Call our customer service at +919 5445 09000 and mention your username and registered mobile number.

Question 10

10. I forgot my username or password.

Accepted Answer

You can reset your password on the login page.

Question 11

11. What does it mean that Car sold "AS IS"?

Accepted Answer

Cars sold "AS IS" are sold with all faults and without any guarantee regarding their quality or condition.

Question 12

12. When can the auction time be extended?

Accepted Answer

ibidz Auctions has the right to extend the auction ending time in case of any technical issues.

Question 13

13. What steps should I take after selecting the BIDticket package to initiate the bidding process?

Accepted Answer

You can start bidding immediately.

Question 14

14. Can I get my BIDticket package amount back if I do not win anything?

Accepted Answer

No, the Package amount accumulates in your ibidz account and is redeemable only with Advance payment.

Question 15

15. After winning the vehicle; can I use my package amount as part of the payment?

Accepted Answer

Yes.

Question 16

16. Does ibidz Auction guarantee the sold cars?

Accepted Answer

No, ibidz Auction does not provide any guarantees on the quality or condition of vehicles sold in its auctions.

Question 17

17. Can I cancel my bid win?

Accepted Answer

Yes, that should be a valid reason.

Question 18

18. How can I know the vehicle I have won?

Accepted Answer

the vehicle that you win is shown in the “winning” section under “My Account,” and you will be notified by SMS, WhatsApp, and Email.

Question 19

19. Can I register the car under any name?

Accepted Answer

Yes. You can

Question 20

20. I have won the auction, for how long I can take to make the payments?

Accepted Answer

Advance Payment amount is to be made within 48 hours online to ibidz and the Balance is to be paid directly to the seller at both parties' convenience.

Question 21

21. Can I export the vehicles to another state?

Accepted Answer

Yes, but you will be responsible for all transportation costs based on the invoice generated by transportation companies.

Question 22

22. How do I participate in the auction?

Accepted Answer

Participation is very easy and simple.
Register with ibidz, buy one of the BIDticket packages, find the vehicles you like, place your bids, and follow the auction.

Question 23

23. What does it mean "conditional of the provider's approval"?

Accepted Answer

It means that the owner of the car has the final decision on accepting or rejecting the final Bid value.

Question 24

24. Are all the cars in the auction free of accidents and problems?

Accepted Answer

Please check the vehicle condition and report for each vehicle before bidding.

Question 25

25. Can I bid from the same account on different vehicles at a time?

Accepted Answer

Yes, if you have valid BIDticket packages.

Question 26

26. Can I pay the advance payment by credit card?

Accepted Answer

Yes, you can pay by credit card, UPI, or Bank transfer.

Question 27

27. Does ibidz Auction can register the car for me?

Accepted Answer

No, but ibidz Auction can provide a service agent for a minimal fee.

Question 28

28. if there any additional fees?

Accepted Answer

if you need any additional services will be chargeable.

Question 29

29. there is any service for finance for the vehicles?

Accepted Answer

Yes. If you need, we will connect to finance companies.

Question 30

30. What happens if I do not pay the winning amount for the vehicles that I have won?

Accepted Answer

Without a strong valid reason, your account will be terminated, and the package will be deactivated by ibidz.

Question 31

31. When can I collect the vehicle which I won?

Accepted Answer

You have 3 to 5 working days to finalize the deal and get your vehicle.

Question 32

32. Does ibidz Auction provide insurance and register cars?

Accepted Answer

No. But if you need to, we connect the provider.

Question 33

33. What do you mean by "vehicle Sold as it is"?

Accepted Answer

"As it Is" vehicles are sold without any guarantees or warranty and buyers are advised to inspect the vehicle thoroughly before purchase.

Question 34

34. How can I know the car's condition?

Accepted Answer

Each vehicle has a description, and images showing its condition, and you can also visit the vehicle location after winning.

Question 35

35. Can I bid for more than a vehicle?

Accepted Answer

Yes, you can with BIDticket package limit.

Question 36

36. Can I cancel my bid?

Accepted Answer

No, all bids are final.

Question 37

37. How do I pay Advance?

Accepted Answer

You can use the payment gateway of ibidz.

Question 38

38. What does "Favorite" mean?

Accepted Answer

"Favorite" is a list of vehicles you want to follow closely in the current auction.

Question 39

39. How will I know the auction end date?

Accepted Answer

The auction end date and time are mentioned beside each vehicle listing.

Question 40

40. What is the time limit to pay for assets bought in an auction?

Accepted Answer

Buyers have 48 hours to make the Advance payment from the auction end time.

Question 41

41. Will I get the number plate seen in the picture of the car?

Accepted Answer

Yes

Question 42

42. Can I send someone to collect my car on my behalf?

Accepted Answer

Yes, but they must have to bring the secret identification number.

Frequently asked questions